Customer Success Engineer

Beschrijving

BlooLoc is a young High Tech company with headquarters in Hasselt and R&D office in
Leuven, Belgium. We offer smart services based on indoor positioning. Our products
have applications in Logistics, Industry and Smart buildings with customers across the
globe.

Our Customer Success Team is the primary support resource for our customers,
partners and outside sales team. They are responsible for working collaboratively with
the outside sales team as a technical advisor and product advocate. The Customer
Success Engineer must be able to identify and provide reliable solutions for all
commercial and technical issues to assure complete customer satisfaction.

Your tasks and responsibilities
– Assist outside sales team in executing and achieving their territory and market
business plans.
– Resolve internal and external technical support requests or issues related to
product selection, application, specification, installation, etc.
– Prepare basic take-offs based on plan review and specifications; develop maps
and accurate bill of materials.
– Commercial processes for quotation, receipt of order, order entry, shipment and
delivery of order and resolution of return requests and quality issues.
– Extensive interaction with customers, partners and team via phone and email.
– Travel as needed with outside Sales Team to support presentation and trade
show activities.
– Maintain expert level of product knowledge and application.
– Listen, understand and convey customer requirements.
– Travel to project sites to perform start-up, integration and training services.
– Resolve customer issues or difficulties in a manner that is consistent with the
company mission, values and financial objectives.
– Maintain professional business relationships with target or assigned accounts.
– Provide status of ongoing projects and future projects.
– Identify and communicate customer’s needs and sales opportunities to help
future growth.