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Customer Service Team Leader

14 December 2023

Description

If you have a passion for structural design and love to take part and see how bridges, buildings and other structures are designed, SCIA is the place for you. Everyone in the team shares the same passion. We stimulate your urge to work things out, keep discovering and innovating. Our teams are invested in making SCIA even more successful and more importantly are having fun doing so.

As a Customer Service Engineer we will help you become an expert in our products so you can provide consultancy to our customers, trainings and give presentations and demonstrations.

You’ll join a motivated and dynamic team and become part of SCIA with its open culture and great work environment.

Responsibilities

Learn how structural analysis are performed and the theory behind it
Become an expert in structural analysis and the design of different materials (concrete, steel …)
Provide our customers training and support on our products
Play an important role in the sales process by consulting our sales team and giving presales demonstration of our products
Taking part of the testing process of our products
What you’ll do:

Consult our customers about their questions and remarks
Gain in knowledge about structural engineering through internal trainings
Become a SCIA Trainer by providing trainings to our users:
At SCIA office or at customer site
Training topics can be basic, detailed and/or theoretical trainings about calculating reinforcement, performing a steel code check, …
Become an expert on our products and help our sales and marketing team by:
Taking part of events about the new releases, improvements, tradeshows, and client meetings
Software demonstration for prospects
Webinars about special features within SCIA Engineer
Travel to customers and SCIA events (mainly in Belgium and Netherlands)
Play a big role in quality assurance and development by transferring customer requests, bugs and make some suggestions about new features

Field

Engineering

Experience required

unspecified

Location

This job can be done remotely (e.g. Work from home,…)

Skills

You have a master’s degree in Construction Engineering
Good communication skills (oral and written) in Dutch and English
Spontaneously, friendly, team player and most importantly customer oriented
Experience in structural design is a plus
Willing to travel from time to time

Our offer

We offer our employees a lot of opportunities to develop themselves through a wide range of training and guiding
We will guide you and help you grow in knowledge to become an expert in the field of your choice (concrete design, steel ….)
We offer an exciting work environment that brings people together and encourages an entrepreneurial and innovative spirit. An attractive salary with extra-legal benefits (meal vouchers, health insurance, group insurance), company iPhone and a company car will be provided for you
Flexibility at work and possibility of home office
Our office in Hasselt (Corda Campus), with a good work atmosphere and colleagues from all over the world

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